Returns & Exchanges

WASHING INSTRUCTIONS

Most Salt Water Sandals styles can be thrown in the washing machine on gentle cycle with a light washing detergent (cold or warm temperature).  DO NOT throw them in the dryer, just hang to dry.

It is NOT recommended to put any floral, cherry or metallic sandals in the washing machine, but rather rinse them under water by hand with a light detergent and hang to dry.

 

EXCHANGES

We do not offer direct exchanges on merchandise.  

If you would like a different size, colour, or item please place a new order.  Follow the steps below for the return of merchandise.

RETURNS

If you feel the need to return your sandals, we will gladly make it happen. We will accept returns of our merchandise within 30 days from the date of delivery to the Customer (as indicated by the tracking number).  We can only process returns or exchanges for sandals purchased through our site.  

...

Just follow the simple steps below if your purchase does not meet your expectations.

  1. The sandals must be returned unworn (in the condition in which you received them) in their original Salt Water Sandals box.  Please do not dispose of any of the original packing materials or invoices.  NO REFUNDS OR EXCHANGES WILL BE ISSUED IF THE SALT WATER SANDALS SHOE BOX IS LOST, DAMAGED, MARKED ON, WRITTEN ON, TAPED, ETC.  Please make sure that this shoe box is shipped inside of another protective box so it does not get damaged in shipping. 
  2. Please include a copy of the original invoice you received when placing your order. (this will help us process your return quicker!).
  3. Sandals will be refunded at the original purchase price of the sandals plus applicable taxes paid by you. Returns will automatically be credited back to the same credit card used at original purchase. All return shipping costs for returned sandals are at your expense, and any original shipping charges incurred in shipping sandals to you are not reimbursed when returning an item (as this is a service that has already been used).
  4. For your protection, returns must be shipped via a traceable method (ie: Canada Post Xpresspost, registered mail, UPS, Fedex, etc.). Salt Water Sandals Canada cannot be responsible for returned merchandise lost in transit to our warehouse.  Please ensure you select the "signature required upon delivery" option, as we will not be responsible for shipments that are lost because they are not signed for upon delivery.

 

RETURN SHIPPING ADDRESS:

Salt Water Sandals Return Centre:
C/O NLS
150 Courtneypark Dr. W Suite C 
Mississauga, ON 
L5W 1Y6

If you have any questions or concerns, please email us at info@saltwatersandals.ca

Thank you for choosing Salt Water Sandals. We hope you will enjoy your sandals for a long time and are looking forward to your shopping with us again.